Frequently asked
One less reason to worry.
Clear answers before you send your first photo.
01Is this built-in carpentry?+
No. The piece is designed to fit the spot closely but remains movable rather than permanently attached to the property.
02What should I send on WhatsApp?+
A clear photo of the whole space, rough width and height, and a sentence about what is not working. That is enough to get started.
03I need help. How do I contact you?+
Call +65 8874 0191 or email help@customfitsg.com. You can also send us a photo of your space on WhatsApp.
04Do I pay before seeing the drawing?+
Yes. We first confirm your requirements and quotation. Once you accept the quote and pay the deposit, we prepare the drawing for your approval before production.
See the process →05What are the payment terms?+
For jobs of S$2,500 and below, full payment is required before work begins. For larger jobs, pay 50% to start and the remaining 50% before the furniture is released for delivery.
See the process →06What if custom is not worth it?+
We will tell you. If a ready-made shelf, console or bench fits well for much less, that may be the better choice.
Read the guide →07Can you work with an unusual corner or column?+
Yes. Send a wide photo showing the space and the surrounding room so we can see what may work.
08Do you work in HDB and condo homes?+
Yes. We design for real Singapore homes, including compact rooms, window ledges, narrow walkways and structural constraints.
09How long will it take?+
Timing depends on the size and complexity of the piece. We’ll confirm the estimated timeline with your quotation before you decide.
010Which wood and finish should I choose?+
Tell us how the piece will be used and the look you prefer. We choose suitable wood and recommend a finish for your room and daily use.
Read the materials guide →011Did you make these?+
All furniture shown on our site is based on real Custom Fit SG builds. Some images were AI-enhanced for lighting, styling and room presentation.
012How do I care for the wood?+
Wipe it with a soft damp cloth, then dry it. Do not use harsh chemicals or abrasive cleaners, as they can damage the finish.
013What does the warranty cover?+
If the wood breaks during normal use, contact us for an inspection. Material and workmanship faults are covered. Normal wear, scratches, dents, stains, fading, moisture and chemical damage are not.
014Can you make wardrobes?+
Some movable wardrobes are suitable. Send us a photo and we’ll tell you whether custom furniture or built-in carpentry would work better.
Free initial advice
Still unsure? Send us a photo.
A photo and rough measurements are enough for an initial suggestion and estimated price range.